Activate your Subscription (for Payment by PO)

If you purchased your Frame subscription by issuing a Purchase Order (PO), you will need to activate your account. Here’s how:

  1. Find your activation email: Once your order has been received and invoiced, you will receive an activation email from (this will be sent to the contact included with your order). If you have not received the email, please check your spam folder/filters.

  2. Sign in or sign up for your My Nutanix account: In order to activate your Frame subscription, you must have a account. If you don’t already have one, simply navigate to and sign up using the same email address to which your activation notice was sent.

  1. Activate: After you have logged in to your My Nutanix account, simply click on the activation button in the activation email and follow the prompts.

  1. Go to Frame: Once activated, you will then be able to go to and click on the Frame tile to access your new account. All set!



You can add more billing admins to your My Nutanix account by following these instructions. To add end users and Frame admins, refer to our User Management documentation.

Here is an example of what the activation email looks like: