How to Add and Remove My Nutanix Admins

Once you have created your Frame account subscription, you can add additional administrators for your My Nutanix account. My Nutanix administrators are able to modify product subscriptions, add/remove My Nutanix users, access billing information, file support cases, and/or access Frame as a Frame Customer Administrator by assigning them specific My Nutanix User Roles.

My Nutanix User Roles

The My Nutanix user roles relevant for Frame customers are described in the following table.

User Role

Description

Account Administrator

Full administrator permissions that include account, user, support case, and billing management and has the permission to use the Xi service. There can be up to 3 account administrators at a time.

Billing Administrator

Full Billing permissions that include billing management, subscription related details such as invoice and payments with limited access. There can be up to 3 account billing administrators at a time (not including account administrators).

Frame Admin

Permission to use the Frame service in addition to inviting new local users. The Frame Admin user can file support cases. The Frame Admin user cannot invite another Admin user and Account Administrator.

Frame User

Permission to use the Frame service only. The User role does not have permission to invite new users.

Note

It is a best practice to use a SAML2 identity provider rather than My Nutanix for your users to access your Frame DaaS environments. My Nutanix should be used by administrators for billing and support case management.

Add a My Nutanix Administrator

Adding an additional My Nutanix account administrator is very simple. Start by navigating to your My Nutanix Admin Center. You can also find the Admin Center by launching the Billing Center from your My Nutanix portal, clicking the arrow next to your name in the upper right corner of the screen, and selecting “Administration.”

From this page, find the “+ Invite” link adjacent to the search bar above where your users are listed. Click on the link.

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A new window will appear prompting you to enter the email address of the user you would like to invite. Enter the desired email address and specify the user role. If you wish to make this user an Account Administrator or Billing Administrator, select the appropriate checkbox. Click “Invite.”

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If you invite a user with the Account Administrator role, an additional prompt will appear asking you to confirm the invitation. If the email address is correct, click “Yes, I’m sure.”

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Lastly, an email will be sent to the user you have invited to your My Nutanix account. The email will prompt your user to set their password, log in, and access their user account.

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Remove a My Nutanix Administrator

As a My Nutanix user with the Account Administrator role, you can remove a My Nutanix user. You will want to start by navigating to your My Nutanix Admin Center. You can also find the Admin Center by launching the Billing Center from your My Nutanix portal, clicking the arrow next to your name in the upper right corner of the screen, and selecting “Administration.”

Under the “Users” section of the page, find the My Nutanix account administrator you would like to remove. Click the check box listed next to their name and then click the “Remove” link adjacent to the search bar above the “Users” section.

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A prompt will appear asking you to confirm your choice. Verify that you are removing the correct user and then click “Yes, I’m sure.”

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The user has been successfully removed from your My Nutanix account.