Reset your Xi Frame Password

If your account has been deactivated for attempting to guess your password too many times or you wish to simply wish to reset your password, you can do so by following the instructions below.

Note

These steps only apply to accounts using Xi Frame’s built-in IdP. If you authenticate to your account using a SAML2 or OAuth2 provider, please contact your account administrator.

  1. From your Xi Frame login screen, click “Forgot your password?” below the “Sign in” button.

    ../_images/deactivated_enduser0.png
  2. Enter your email address in the provided field of the “Recover Password” page and click the “Recover Password” button.

    ../_images/deactivated_enduser0a.png
  3. Check your the email account of the address you entered above. You should see an email from Nutanix Frame with the following subject line:

    ../_images/deactivated_enduser1.png
  4. Open the email and click the “Change my password” button.

    ../_images/deactivated_enduser2.png
  5. A new window will appear. Enter your new password in the provided field and click “Reset Password.”

    ../_images/deactivated_enduser3.png
  6. You will see a confirmation that your password has been reset, along with a button where you can proceed to login with your new password.

    ../_images/deactivated_enduser4.png

All set! You have successfully reset your Xi Frame account password.