Manage Organizations

Customer administrators have permissions to add, edit, and deactivate organizations. We have created different organizations for various departments of the company for the examples below.

Add an Organization

  1. From the Frame Admin view, navigate to the “Organizations” menu option on the left side of the screen. Click “Create Organization” in the upper right hand corner of the screen.

  2. A new window will appear. Add the name for the organization in the “Name” field of the window. The URL name will automatically generate but can be modified if you wish. Click “Create” when you’re ready. For this example, our new organization will be named “Documentation.”

  3. The organization will appear in the list once the system has completed the operation.


Edit an Organization

Once the organization has been created, you can click on the organization name to edit basic details, settings, set custom login banners, and much more. We will review the contents of each tab below. Please note that any settings/toggles you enable here will be applied to the entirety of the organization and any accounts listed underneath it.

Basic Info

Click on the ellipsis listed next to the organization you wish to edit and then click “Update.”


This will bring you directly to the “Basic Info” tab where you can edit any of the fields listed below:

  • Name: Edit the name of your organization in this field.

  • URL name: This specifies the portion of the URL unique to your organization. For example, specifying “documentation” would look like this:[customer_URL]/documentation/[account_URL]
  • Description: Add a description about the organization.

  • Website: Place the web address for your organization here (for example, “”).

  • Notes: Add any relevant notes to this section.

Deactivate an Organization


You must have no active accounts underneath the organization. Active accounts must all be terminated before the organization can be terminated.

To deactivate an organization:

  1. Navigate back to the organizations list view. Click the ellipsis next to the organization you wish to deactivate and select “Update.”

  1. Click on Terminate tab.

  1. Click on the Terminate option.

  2. A prompt will appear asking you to confirm your choice. You will need to type in the organization name to confirm your desire to terminate the organization. Then, click Terminate to proceed with termination.